Processing & Shipping Policy
Orders will be processed within 1 - 4 business days after your full payment has been received.
Shipment time will be between 1 - 5 business days depending on your physical address.
If you are local, and would like to save on shipping costs, we offer a Walk In Option.
Rush Shipping Policy
We offer priority handling and delivery on most items upon request. For most expedited orders to ship out the same day, order must be placed before 3pm CST, but please call us to place your order to ensure it will ship out on time.
Rush shipping fees, expedited shipping costs, and custom charges are not refundable.
Return and Warranty Shipment Policy
- We provide a 100% money back guarantee on any products that are found to be DOA (dead on arri-val).
- Shipping damages must be reported upon receipt of the package. Defective items or missing parts must be reported to us within 5 days of purchase or delivery. Returns and exchange will not be ac-cepted for any other reason.
- When requesting a return or exchange, we may ask you to send us a picture of the defective product, and we will always require that you provide proof of purchase in the form of your receipt.
- Products must be returned in original packaging, in new condition, and with the authorization of neworleanstattoosupplies.
- For warranty-related returns and exchanges, all machines and products not manufactured by neworleanstattoosupplies are fulfilled through manufacturer unless DOA.
- neworleanstattoosupplies manufacturer warranty is offered in different lengths for specific products, please refer to the product page for details.
- neworleanstattoosupplies products are guaranteed to be free of defects in material and craftsmanship for the dura-tion of the warranty to the original owner.
- This warranty excludes damage caused by improper setup, neglect, or normal wear and tear.
- The warranty is voided by non-factory modifications and repairs by unauthorized personnel.
- All warranties are limited to factory provided replacement parts, and in-factory repairs or replacements are at the discretion of neworleanstattoosupplies.
- Only qualified authorized dealers may perform repairs under warranty terms. neworleanstattoosupplies will offer free unlimited telephone support for end-customers as well as dealers in an effort to install or replace parts sent by neworleanstattoosupplies.
- For certain products, the warranty is through the manufacturer, please refer to the product page for de-tails.
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 30 days of purchase or delivery. Shipping damage must be reported immediately upon receipt of packages. Returns and exchanges for any other reason will be accepted within 30 days of purchase after authorization. Please contact us at firstname.lastname@example.org to start a return. Due to the size of our items, returns and exchanges for any reason are subject to a 20% restocking fee and must be in its original condition and packaging. Buyers are responsible for all shipping and insurance charges for return shipment.
Our helpful Customer Service department is committed to assist you in every way. If you have a question or problem with your order email us at email@example.com 24 hours a day, 7 days a week.
Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.